Lunadesk · AI Powered Helpdesk
FEATURES · BUILT FOR MARKETPLACE SELLERS

Helpdesk software
that knows your inventory

Live order data, real SLA timers, native SAFE-T workflows, and AI that understands marketplace policy — not just CRM tickets.

EVERY FEATURE, EVERY PLAN

Built for sellers,
not generic support teams

Six things every marketplace operator wants on day one. Six things eDesk and Gorgias still gate, sell as add-ons, or just don’t build.

Unified marketplace inbox

Every Amazon, Walmart, Shopify, and TikTok Shop message in one queue. Sort by SLA, marketplace, sentiment, or your own custom views.

  • One API per channel — connect in 5 min
  • Auto-tagging by ticket type
  • Multi-store routing

AI Draft & Auto-Send

Two AI modes, switchable per ticket type. Drafts in ~1.2s. Auto-Send fires within rules you set, only when buyer history is clean.

  • Tone & template tuning
  • Per-marketplace personas
  • Daily Auto-Send digest

Live order context

Every ticket opens with order details, tracking, totals, and customer history pulled live from marketplace APIs.

  • Real-time tracking lookup
  • Buyer history + risk flags
  • Carrier-aware ETAs

SLA countdown timers

Amazon's 24-hour rule, Walmart's 48-hour rule, Shopify default — surfaced per ticket. Late warnings fire before policy hits.

  • Per-marketplace SLA logic
  • Yellow at 25%, red at 10%
  • Email + Slack alerts

Account health dashboard

ODR, Late Ship Rate, Cancel Rate, Feedback score — pulled hourly and trended weekly so you see the slope, not just the snapshot.

  • Listing health (active/suppressed)
  • Feedback velocity tracking
  • 90-day trend lines

SAFE-T & A-to-Z workflows

Native workflows for the claim types that actually move the needle on your account — pre-filled responses, evidence prompts, deadline tracking.

  • Evidence-attached templates
  • Auto-escalation rules
  • Outcome dashboards
LIVE PRODUCT

One inbox. Every marketplace.

Watch a real buyer message flow through Lunadesk — from triage to a 1.2-second AI response.

Lunadesklunadesk.ai
Inbox
All23
SAFE-T3
A-to-Z1
Feedback7
Account Health
ODR0.18%
Late Ship0.9%
Cancel1.2%
Listings
Active847
Suppressed2
Sarah K. · Where is my order?
Amazon·SLA 21h remaining
Open
Type a reply or press ⌘K for AI…
Order Details
Order ID
112-3847562-9384726
Premium Wireless Earbuds
Black · Qty 1
Order Total$84.99
CarrierUPS
Tracking1Z999AA10…
StatusIn transit
ETAMay 14, 8pm
✓ NO RISK FLAGS
Buyer history: 12 orders, 0 returns, 5★ rating.
Lunadesklunadesk.ai
● Live
SK
Where is my order? It was supposed to arrive today.
⚡ AI · 1.2s
Hi Sarah! Your order shipped via UPS on May 11 — out for delivery today by 8pm. Tracking: 1Z999AA10…
AI CREDITS

Draft mode or full autopilot. Your call.

Two AI modes. Per-ticket rules. Both included on every plan at no extra charge.

1 CREDIT
AI Draft

AI writes a tailored response using your tone, templates, and live order context. You review and hit send.

1
Buyer sends a message
2
AI drafts the perfect reply in ~1s
3
You review, tweak if needed, hit send
Best for high-stakes tickets, returns, A-to-Z claims.
FULLY AUTONOMOUS
2 CREDITS
AI Auto-Send

AI handles end-to-end: matches intent, checks order data, drafts and sends — within your rule guardrails. You get a daily digest.

1
Buyer sends a message
2
AI matches your rules + buyer history
3
Reply is sent automatically. You sleep.
Best for tracking lookups, FAQ replies, simple confirmations.
Both included on every plan at no extra charge. Switch modes per ticket type.
Always on
24/7 inbox triage. Sleep through the time zones.
Intelligent
AI that reads order context, tone, and SLA before it writes.
Conversational
Replies that sound like your team — not a template.
Reliable
Built on real marketplace APIs. Audited every release.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.
Lunadesk

Your seller account deserves
mission control.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

Trusted by 300+ Flashpricer sellers SOC 2 Type II in flight Amazon SPN approved