Lunadesk · AI Powered Helpdesk
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COMPARISON · LUNADESK VS EDESK

Why marketplace sellers leave eDesk for Lunadesk

eDesk charges per AI resolution and gates marketplaces by tier. Lunadesk includes everything on every plan, billed by message — not by agent.

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The old way is broken.

Other helpdesks charge per resolution and gate the good stuff. We don't.

Response time
12–24 hours
1.2 seconds
AI drafts complete before your coffee finishes brewing.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Every AI feature included. No usage meters, no surprise bills.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Auto-send, sentiment, templates — unlocked from day one.

Lunadesk vs eDesk

Apples-to-apples on the things that actually move your margin.

Feature
LunadeskLunadeskWINNER
eDesk
Pricing model
Message-based
Per-agent + AI usage
Starting price
$39 / mo
~$59 / agent / mo
AI cost per resolution
Included
$0.99 / resolution
Feature gating
All features, all plans
Gated by tier
Marketplaces included
Amazon, Walmart, Shopify, TikTok Shop — every plan
Gated by tier
Additional users
$5 / seat
Full agent license
Overage
$0.35–$0.50 / msg
Per-resolution + per-seat
Built by
Marketplace sellers (Flashpricer, 300+ sellers)
Generic helpdesk vendor
Price lock guarantee
12-month lock on annual
Subject to change
Pricing references reflect publicly listed rates as of May 2026. Compare your own quote at any time.

Lunadesk vs eDesk · FAQ

Common questions from sellers evaluating both.

Three big differences: (1) eDesk charges $0.99 per AI resolution; we include AI on every plan. (2) eDesk gates marketplaces and features by tier; we ship all of them on every plan. (3) eDesk bills per agent; we bill per message, so adding teammates costs $5/seat instead of a full license.
Lunadesk

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