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COMPARISON · LUNADESK VS GORGIAS

Lunadesk vs Gorgias — marketplace-native, not Shopify-only

Gorgias is built Shopify-first. To wire up Amazon or Walmart you need ChannelReply at $39–$500/mo. Lunadesk includes all four marketplaces natively.

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The old way is broken.

Other helpdesks charge per resolution and gate the good stuff. We don't.

Response time
12–24 hours
1.2 seconds
AI drafts complete before your coffee finishes brewing.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Every AI feature included. No usage meters, no surprise bills.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Auto-send, sentiment, templates — unlocked from day one.

Lunadesk vs Gorgias

Apples-to-apples on the things that actually move your margin.

Feature
LunadeskLunadeskWINNER
Gorgias
Pricing model
Message-based
Per-ticket + AI add-on
Starting price
$39 / mo
$50 / mo (Starter)
AI cost per resolution
Included
$0.90–$1.00 / resolution
↳ Double-bills when AI fires on multiple ticket events.
Feature gating
All features, all plans
Gated by tier
Marketplaces included
Amazon, Walmart, Shopify, TikTok Shop — every plan
Shopify-native only
↳ Amazon & Walmart require ChannelReply add-on at $39–$500/mo.
Additional users
$5 / seat
Full agent license
Overage
$0.35–$0.50 / msg
Per-ticket + per-AI-resolution
Built by
Marketplace sellers (Flashpricer, 300+ sellers)
Shopify-first SaaS vendor
Price lock guarantee
12-month lock on annual
Subject to change
Pricing references reflect publicly listed rates as of May 2026. ChannelReply pricing varies with ticket volume. Compare your own quote at any time.

Lunadesk vs Gorgias · FAQ

Common questions from Shopify sellers adding marketplace channels.

Gorgias charges $0.90–$1.00 per AI resolution on top of plan fees, and double-bills when AI is used on multiple ticket events. Lunadesk includes AI flat-rate. Gorgias is also Shopify-first; we're built marketplace-first, so Amazon/Walmart workflows (SAFE-T, A-to-Z, ODR) are native — not bolted on through ChannelReply add-ons.
Lunadesk

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