The old way is broken.
Other helpdesks charge per resolution and gate the good stuff. We don’t.
Response time
12–24 hours
Drafted on arrival
Luna writes the draft the moment the message lands — it is waiting when you open the ticket.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Drafts, triage and spam detection never use credits. Luna Bot comes with credits included on every plan.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Luna Bot, missions, integrations, templates — unlocked from day one.
SWITCH WITHOUT STARTING OVER
Bring your eDesk history with you
Connect your eDesk account and Lunadesk imports it in the background — you keep working while it runs, and you can follow every step.
- Tickets and their full message threads
- Contacts, matched to your customers
- The marketplace orders behind each ticket
- Original dates kept, newest tickets first
Lunadesk vs eDesk
Apples-to-apples on the things that actually move your margin.
Pricing references reflect publicly listed rates as of May 2026. Compare your own quote at any time.
Lunadesk vs eDesk · FAQ
Common questions from sellers evaluating both.