PRICING · MESSAGE-BASED · NO AGENT TAX

Lunadesk pricing —
pay by message, not by agent

No per-agent gotchas. Automatic AI is never metered, and Luna Bot credits are included. Every feature on every plan — starting at $39/month. Plans range from 300 to 5,000 included messages.

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Every feature. Every plan.
Pay by message.

No per-agent gotchas. Automatic AI is never metered, and every plan includes Luna Bot credits. Just a clean monthly bill that scales with your inbox.

Starter

For solo sellers getting started.

$39/ mo

Billed annually — save $120/yr

Incoming Messages300 / mo

Outbound MessagesUnlimited

Luna Bot credits600 / mo

Visitor session replay24 h / mo

Overage$0.47 / ticket

$0.03 / msg

Seats1 seat

+$5 / extra seat

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14-day free trial. No credit card. Cancel in 1 click.

All channels & features included

Amazon, Walmart, email & live chat (Shopify & TikTok Shop soon)

Unmetered AI drafts, triage & spam filter

Luna Bot, missions & 10 integrations

Session replay of live-chat visitors

Email support

Which plan fits your support volume?

Tickets per monthtickets

New support conversations you handle each month.

Back-and-forths per ticketback-and-forths

Each one counts as one incoming buyer message — your own replies are always free.

Team membersseats

People who need their own login.

YOUR BEST-VALUE PLAN

Growth

$124.88/mo

Billed annually

For ~1,200 incoming messages/mo across 2 seats

IN THIS ESTIMATE

Growth · Base plan$65.00

Message overage (400 msgs)$12.00

Ticket overage (133 tickets)$47.88

Estimated total$124.88 /mo

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Your cost on every plan

Starter

$212.00/mo

GrowthBEST VALUE

$124.88/mo

Pro

$159.00/mo

Scale

$399.00/mo

What you’d pay on eDesk, Gorgias or Zendesk

LunadeskAI included$125/mo

Gorgias~$450/mo3.6×

eDesk~$574/mo4.6×

Zendesk~$793/mo6.3×

Rough upper-bound estimate at public list prices (June 2026), assuming AI handles every ticket — Lunadesk’s automatic AI drafts every reply with no per-resolution fee. Rivals charge per seat and/or per AI resolution on top; Gorgias bills tickets, not seats. Few sellers automate 100%, so real rival AI charges are usually lower. Optional assist-AI add-ons aren’t counted; your quote will vary.

How Lunadesk pricing is calculated

Lunadesk bills by incoming buyer message. Each plan includes a monthly pool — 300 messages on Starter up to 5,000 on Scale. We estimate your volume as tickets × buyer messages per ticket; only buyer messages count, your own replies are always free. Beyond the pool, each extra message is billed at $0.01–$0.03 and each new ticket opened by those messages at $0.34–$0.47 (depending on plan), plus $5 per extra seat (Scale includes unlimited seats). We then recommend the plan with the lowest total. Automatic AI (drafts, triage, spam) is never metered; each plan also includes Luna Bot credits (600 to 6,000 a month) for what you ask Luna Bot.

Marketplace sellers

in the Flashpricer family

Live integrations

Stripe · Slack · Trello · ShipStation…

Channels live today

Amazon · Walmart · Email · Live chat

Extra for AI

automatic AI, every plan

Lunadesk vs eDesk, Gorgias & Zendesk

See exactly where your dollars go when you bill by message instead of by agent.

Feature	LunadeskWINNER	eDesk	Gorgias	Zendesk
Pricing model	Message-based	Per-agent + AI usage	Per-ticket + AI add-on	Per-agent + per-AI-resolution
Starting price	$39 / mo	~$59 / agent / mo	$50 / mo (Starter)	$55 / agent / mo (Suite)
AI cost per resolution	Included	$0.99 / resolution	$0.90–$1.00 / resolution ↳ Double-bills when AI fires on multiple ticket events.	~$1.50–$2.00 / resolution ↳ Plus a $50/agent add-on for agent-assist AI (Copilot).
Feature gating	All features, all plans	Gated by tier	Gated by tier	Gated by tier + add-ons
Marketplaces included	Amazon & Walmart native on every plan — Shopify & TikTok Shop coming soon	Gated by tier	Shopify-native only ↳ Amazon & Walmart require ChannelReply add-on at $39–$500/mo.	Not native — third-party apps ↳ Amazon & Walmart need paid connectors; the TikTok Shop app is region-limited.
Additional users	$5 / seat	Full agent license	Full agent license	Full agent license
Overage	$0.01–$0.03 / msg + $0.34–$0.47 / ticket	Per-resolution + per-seat	Per-ticket + per-AI-resolution	Per-seat + per-AI-resolution
Built by	Marketplace sellers (Flashpricer, 300+ sellers)	Generic helpdesk vendor	Shopify-first SaaS vendor	Enterprise CX platform
Price lock guarantee	12-month lock on annual	Subject to change	Subject to change	Subject to change

Pricing references reflect publicly listed rates as of May 2026. ChannelReply pricing varies with ticket volume. Compare your own quote at any time.

Billing questions

Everything about messages, overages, seats, and refunds.

How does message-based billing work?

Each plan includes a monthly bucket of incoming buyer messages. Replies you send are always free, and automatic AI — background drafts, triage, spam detection — is never metered. If you exceed your bucket, each extra incoming message is billed at $0.01–$0.03, and each new ticket those messages open adds $0.34–$0.47, depending on your plan. Separately, every plan includes Luna Bot credits (600 to 6,000 a month) for what you ask Luna Bot to do.

Is the AI really included? What’s the catch?

No catch. Everything the AI does on its own — background drafts, triage, spam detection, auto-closing robot notifications — is included on every plan and never metered, with no per-resolution charges. The only AI usage that counts is what you ask Luna Bot: chats, draft refinements, and missions draw on the Luna Bot credits your plan includes (600 on Starter, 1,000 on Growth, 2,400 on Pro, 6,000 on Scale each month). Extra credits cost $0.04 each — never a 99¢ resolution markup.

What are Luna Bot credits?

Luna Bot credits measure the work you ask Luna Bot to do: refining a draft in the draft studio, writing a help-center article, building a dashboard, chatting with an integration, or running a mission. Every plan includes a monthly amount — 600 on Starter, 1,000 on Growth, 2,400 on Pro, and 6,000 on Scale — and it resets each billing cycle. Extra credits cost $0.04 each when your workspace allows overage; otherwise Luna Bot pauses and tells you when credits come back. Automatic AI, like background drafts and spam detection, never uses credits.

What is session replay, and what happens when I use up my hours?

Session replay records the screen of a live-chat visitor and attaches the replay to the ticket once they start chatting, so your team sees what the buyer saw. Recording stays on the visitor’s device and only uploads after a conversation begins, and you can mask typed inputs or all text. Each plan includes monthly recording hours — 24 on Starter, 72 on Growth, 168 on Pro and 480 on Scale. There is no overage: once the hours are used, new recordings stop until the next billing cycle.

Always on

24/7 inbox triage. Sleep through the time zones.

Intelligent

AI that reads order context, tone, and SLA before it writes.

Conversational

Replies that sound like your team — not a template.

Reliable

Built on official marketplace APIs. Attachments scanned for malware.

Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.

Your seller account deserves
mission control.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

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Lunadesk pricing —pay by message, not by agent

Every feature. Every plan.Pay by message.