How does message-based billing work?

Each plan includes a monthly message bucket. An AI Draft costs 1 credit. An AI Auto-Send costs 2 credits. Replies you write yourself are always free. If you exceed your bucket, each extra incoming message is billed at $0.01–$0.03, and each new ticket those messages open adds $0.34–$0.47, depending on your plan. You can roll over unused messages for 30 days on annual plans.

Is the AI really included? What's the catch?

No catch. Every AI feature is included on every plan, no per-resolution charges. We meter usage by the message bucket your plan ships with. Most sellers use a fraction of theirs. If you scale past your bucket, you pay fair overage rates — never a 99¢ resolution markup.

I use Flashpricer. Do I get a discount?

Yes — Flashpricer customers get 3 months free on any annual plan. Sign in with your Flashpricer email and the discount applies automatically at checkout. If you're an annual Flashpricer subscriber, you also get a 10% lifetime price lock on Lunadesk.

PRICING · MESSAGE-BASED · NO AGENT TAX

Lunadesk pricing —
pay by message, not by agent

No per-agent gotchas. No AI usage surcharge. Every feature and every marketplace on every plan — starting at $39/month. Plans range from 300 to 5,000 included messages.

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5-minute setup No credit card Cancel in 1 click

Every feature. Every plan.
Pay by message.

No per-agent gotchas. No AI usage surcharge. Just a clean monthly bill that scales with your inbox.

Starter

For solo sellers getting started.

$39/ mo

Billed annually — save $120/yr

Incoming Messages300 / mo

Outbound MessagesUnlimited

Overage$0.47 / ticket

$0.03 / msg

Seats1 seat

+$5 / extra seat

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14-day free trial. No credit card. Cancel in 1 click.

All marketplaces (Amazon, Walmart, Shopify, TikTok)

AI Draft + AI Auto-Send

SLA countdown timers

Order data side panel

Email support

Which plan fits your support volume?

Tickets per monthtickets

New support conversations you handle each month.

Back-and-forths per ticketback-and-forths

Each one counts as one incoming buyer message — your own replies are always free.

Team membersseats

People who need their own login.

YOUR BEST-VALUE PLAN

Growth

$124.88/mo

Billed annually

For ~1,200 incoming messages/mo across 2 seats

IN THIS ESTIMATE

Growth · Base plan$65.00

Message overage (400 msgs)$12.00

Ticket overage (133 tickets)$47.88

Estimated total$124.88 /mo

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Your cost on every plan

Starter

$212.00/mo

GrowthBEST VALUE

$124.88/mo

Pro

$159.00/mo

Scale

$399.00/mo

What you’d pay on eDesk, Gorgias or Zendesk

LunadeskAI included$125/mo

Gorgias~$450/mo3.6×

eDesk~$574/mo4.6×

Zendesk~$793/mo6.3×

Rough upper-bound estimate at public list prices (June 2026), assuming AI resolves every ticket — Lunadesk includes that automation with no per-resolution fee. Rivals charge per seat and/or per AI resolution on top; Gorgias bills tickets, not seats. Few sellers automate 100%, so real rival AI charges are usually lower. Optional assist-AI add-ons aren’t counted; your quote will vary.

How Lunadesk pricing is calculated

Lunadesk bills by incoming buyer message. Each plan includes a monthly pool — 300 messages on Starter up to 5,000 on Scale. We estimate your volume as tickets × buyer messages per ticket; only buyer messages count, your own replies are always free. Beyond the pool, each extra message is billed at $0.01–$0.03 and each new ticket opened by those messages at $0.34–$0.47 (depending on plan), plus $5 per extra seat (Scale includes unlimited seats). We then recommend the plan with the lowest total.

Marketplace sellers

in the Flashpricer family

Avg AI response

before the coffee finishes

Marketplaces native

Amazon · Walmart · Shopify · TikTok

Extra for AI

every feature, every plan

Lunadesk vs eDesk, Gorgias & Zendesk

See exactly where your dollars go when you bill by message instead of by agent.

Feature	LunadeskWINNER	eDesk	Gorgias	Zendesk
Pricing model	Message-based	Per-agent + AI usage	Per-ticket + AI add-on	Per-agent + per-AI-resolution
Starting price	$39 / mo	~$59 / agent / mo	$50 / mo (Starter)	$55 / agent / mo (Suite)
AI cost per resolution	Included	$0.99 / resolution	$0.90–$1.00 / resolution ↳ Double-bills when AI fires on multiple ticket events.	~$1.50–$2.00 / resolution ↳ Plus a $50/agent add-on for agent-assist AI (Copilot).
Feature gating	All features, all plans	Gated by tier	Gated by tier	Gated by tier + add-ons
Marketplaces included	Amazon, Walmart, Shopify, TikTok Shop — every plan	Gated by tier	Shopify-native only ↳ Amazon & Walmart require ChannelReply add-on at $39–$500/mo.	Not native — third-party apps ↳ Amazon & Walmart need paid connectors; the TikTok Shop app is region-limited.
Additional users	$5 / seat	Full agent license	Full agent license	Full agent license
Overage	$0.01–$0.03 / msg + $0.34–$0.47 / ticket	Per-resolution + per-seat	Per-ticket + per-AI-resolution	Per-seat + per-AI-resolution
Built by	Marketplace sellers (Flashpricer, 300+ sellers)	Generic helpdesk vendor	Shopify-first SaaS vendor	Enterprise CX platform
Price lock guarantee	12-month lock on annual	Subject to change	Subject to change	Subject to change

Pricing references reflect publicly listed rates as of May 2026. ChannelReply pricing varies with ticket volume. Compare your own quote at any time.

Billing questions

Everything about messages, overages, seats, and refunds.

Always on

24/7 inbox triage. Sleep through the time zones.

Intelligent

AI that reads order context, tone, and SLA before it writes.

Conversational

Replies that sound like your team — not a template.

Reliable

Built on real marketplace APIs. Audited every release.

Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.

Your seller account deserves
mission control.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

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Lunadesk pricing —pay by message, not by agent

Every feature. Every plan.Pay by message.