As the team grows, not everyone should see everything. Lunadesk lets you organize members into groups, decide which channels each group can see, and route new tickets only to people who are actually available.
Groups and channel access
Members only see the tickets of their channels — in the inbox, in search, in notifications, and in live events — with per-domain capability levels on each group.
Availability-aware assignment
Auto-assign rules can target a group and skip anyone outside working hours, away, on planned leave, or without the app open.
Hand-offs that stick
Move an email ticket to another channel’s team in one click, and forward AI proposals to the colleague who should handle them.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.
