Lunadesk · AI Powered Helpdesk
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COMPARISON · LUNADESK VS GORGIAS

Lunadesk vs Gorgias — marketplace-native, not Shopify-only

Gorgias is built Shopify-first. To wire up Amazon or Walmart you need ChannelReply at $39–$500/mo. Lunadesk is marketplace-first: Amazon and Walmart are native on every plan today, with Shopify and TikTok Shop coming soon.

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The old way is broken.

Other helpdesks charge per resolution and gate the good stuff. We don’t.

Response time
12–24 hours
Drafted on arrival
Luna writes the draft the moment the message lands — it is waiting when you open the ticket.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Drafts, triage and spam detection never use credits. Luna Bot comes with credits included on every plan.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Luna Bot, missions, integrations, templates — unlocked from day one.

Lunadesk vs Gorgias

Apples-to-apples on the things that actually move your margin.

Feature
LunadeskLunadeskWINNER
Gorgias
Pricing model
Message-based
Per-ticket + AI add-on
Starting price
$39 / mo
$50 / mo (Starter)
AI cost per resolution
Included
$0.90–$1.00 / resolution
↳ Double-bills when AI fires on multiple ticket events.
Feature gating
All features, all plans
Gated by tier
Marketplaces included
Amazon & Walmart native on every plan — Shopify & TikTok Shop coming soon
Shopify-native only
↳ Amazon & Walmart require ChannelReply add-on at $39–$500/mo.
Additional users
$5 / seat
Full agent license
Overage
$0.01–$0.03 / msg + $0.34–$0.47 / ticket
Per-ticket + per-AI-resolution
Built by
Marketplace sellers (Flashpricer, 300+ sellers)
Shopify-first SaaS vendor
Price lock guarantee
12-month lock on annual
Subject to change
Pricing references reflect publicly listed rates as of May 2026. ChannelReply pricing varies with ticket volume. Compare your own quote at any time.

Lunadesk vs Gorgias · FAQ

Common questions from Shopify sellers adding marketplace channels.

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