Built for sellers,
not generic support teams
Six things every marketplace operator wants on day one. Six things eDesk and Gorgias still gate, sell as add-ons, or just don’t build.
Unified marketplace inbox
Every Amazon, Walmart, email, and live chat message in one queue. Sort by SLA, channel, sentiment, or your own custom views. Shopify and TikTok Shop are coming soon.
- Native Amazon & Walmart — connect in 5 min
- Auto-tagging and spam screening
- Import from eDesk or Zendesk
AI Draft
Luna writes the reply in the background as soon as the buyer message arrives, so it is ready when you open the ticket. Automatic drafts never use credits.
- Step-by-step research journal
- Learns from your edits
- Undo send, per channel
Live order context
Every ticket opens with order details, tracking, totals, and customer history pulled live from marketplace APIs.
- Real-time tracking lookup
- Buyer history + previous tickets
- Product card from each order line
SLA countdown timers
Amazon's 24-hour rule, Walmart's 48-hour rule, your own target for email and chat — surfaced per ticket. Late warnings fire before policy hits.
- Per-marketplace SLA logic
- Amber at 50% left, red at 20%
- Breach alerts in-app + Slack
Walmart seller scorecard
On-time delivery, late shipments, cancellations, returns, negative feedback — the 11 metrics of your Walmart scorecard, refreshed every 30 minutes.
- Listing health (active/suppressed)
- Feedback velocity tracking
- 90-day trend lines
Luna Bot
An AI teammate on every page: build dashboards, tune settings, write help-center articles, and run missions that work on a schedule or on an event.
- Proactive findings nobody asked for
- Works with Stripe, ShipStation, Trello & more
- Credits included on every plan
One inbox. Every channel.
Watch a real buyer message flow through Lunadesk — from triage to an AI draft that is ready before you open the ticket.
Automatic AI is free. Luna Bot credits are included.
Everything the AI does on its own is unmetered on every plan. Credits only count what you ask Luna Bot to do.
Automatic AI
Luna drafts every reply in the background with your tone, the live order, buyer history, and your knowledge base. Triage, spam detection, and auto-closing robot notifications run on their own.
- A buyer message arrives
- Luna triages it, filters spam, and reads the order
- The draft is ready when you open the ticket — review and send
Luna Bot
Ask Luna Bot from any page: refine a draft, write a help-center article, build a dashboard, or set up missions — scheduled or event-based tasks she runs for you.
- Ask Luna Bot, or give her a mission
- She works with your tickets, orders, and connected tools
- Missions prepare a draft — or send it after a delay your team can cancel
- Starter600 / mo
- Growth1,000 / mo
- Pro2,400 / mo
- Scale6,000 / mo