Watch a live message become an AI draft
Scroll. A customer opens live chat, a team of specialist AI agents works the ticket, drafts the reply, and lines up the next steps. In about a second.
- 01
A customer writes in
A buyer opens live chat with a billing question about a double charge on their Growth plan.
“Hi, I’ve been charged twice this month.”
- 02
A team of AI agents works the ticket
A team of specialist AI agents goes to work: triage classifies the ticket, others pull the customer’s history and the knowledge base, the Stripe agent reads live billing, and a guardrail agent checks what the AI is allowed to do.
- 03
It drafts the reply and next steps
The drafting agent writes an account-aware reply, the refund agent queues the $79 refund for your approval, and the Trello agent preps an engineering card to investigate the double charge. All in about 1.2 seconds.
“Hi Sarah, you’re right: there are two Growth-plan charges this month. I’ll refund the duplicate ($79) to your card. It’ll clear in 3 to 5 days. Sorry about that!”
Built for SaaS support,
not just storefronts
Lunadesk is built for subscription support from the inbox up — Stripe context on every ticket, AI that reads billing state, and churn signals before accounts lapse. It’s the helpdesk our own SaaS support team lives in.
One inbox for your product
Every support email, contact-form message, and reply in a single queue. Sort by plan, status, sentiment, or your own custom views.
- Email + contact forms in 5 min
- Auto-tagging by topic
- Custom views & routing
Stripe subscription context
Every ticket opens with the customer’s Stripe plan, billing status, MRR, and lifetime value — live from your Stripe data, so replies land with the full account picture.
- Live plan & billing status
- MRR + lifetime value
- Failed-payment & dunning flags
AI Draft & Auto-Send
Two AI modes, switchable per topic. Drafts in ~1.2s. Auto-Send handles routine tickets within rules you set, only when the account looks healthy.
- Tone & template tuning
- Per-topic personas
- Daily Auto-Send digest
Billing-aware answers
The AI reads subscription state before it writes — so dunning, upgrades, refunds, and cancellations get the right answer instead of a generic one.
- Refund & proration context
- Upgrade / downgrade aware
- Past-due reminders
Churn & at-risk signals
Surface cancellations, failed payments, and frustrated tickets so you can save the account before it lapses — not after the chargeback.
- Sentiment on every ticket
- At-risk account flags
- Cancellation workflows
Secure by default
Built on official APIs and reviewed for security every release. Stripe access is scoped to read context only, and customer data stays encrypted in transit and at rest.
- SOC 2 Type II in flight
- Scoped Stripe access
- Encrypted in transit & at rest
Draft mode or full autopilot. Your call.
Two AI modes. Per-topic rules. Both included on every plan at no extra charge.
AI Draft
AI writes a tailored reply using your tone, templates, and live Stripe subscription context. You review and hit send.
AI Auto-Send
AI handles end-to-end: matches intent, checks subscription state, drafts and sends — within your rule guardrails. You get a daily digest.
Stripe today. Your stack next.
Connect Stripe in minutes for live billing context. More SaaS integrations are landing soon — built from what our own team needs.
Live subscription, plan, and payment status on every ticket.
Coming soon: push new tickets and escalations into your Slack channels.
Coming soon: turn a bug report into a Linear issue without leaving the ticket.
Coming soon: send feature requests straight to your Trello board.
Live in 5 minutes. No developers needed.
Three steps from a backed-up inbox to support that scales with your MRR.
Connect your inbox & Stripe
Connect your support email and Stripe in about five minutes. No code, no engineers — just OAuth and you’re in.
Set your rules
Choose AI tone, decide which topics Auto-Send, build templates. Approve, refine, or override — your call.
Ship more, support less
Lunadesk clears routine tickets in seconds with full billing context, so your team ships product instead of triaging email.
SaaS support · FAQ
Common questions from SaaS teams running support on Lunadesk.
