Lunadesk · AI Powered Helpdesk
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FOR WALMART MARKETPLACE SELLERS

The AI helpdesk built for
Walmart Marketplace sellers

Order-aware AI that answers buyers in seconds, 48-hour SLA timers that fire before you go late, and Seller Scorecard monitoring — in one dashboard.

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14-day free trial No credit card Live in 5 minutes
48 h
Response window
Walmart's customer-reply target, surfaced per ticket
< 2%
ODR target
The Order Defect Rate Walmart holds you to
1.2 s
Avg draft time
Written before your SLA timer runs out
$0
Extra for AI
Every feature, every plan, flat-rate

Built for Walmart sellers,
not generic support teams

Everything a Walmart Marketplace operator wants on day one — order-aware AI, real SLA timers, and Seller Scorecard monitoring in one dashboard.

One queue for Walmart

Every Walmart buyer message, order question, and return request in a single inbox. Sort by SLA, status, sentiment, or your own custom views.

  • Walmart Marketplace API — connect in 5 min
  • Auto-tagging by ticket type
  • Multi-store routing

AI Draft & Auto-Send

Two AI modes, switchable per ticket type. Drafts in ~1.2s. Auto-Send fires within rules you set, only when buyer history is clean.

  • Tone & template tuning
  • Per-store personas
  • Daily Auto-Send digest

Live Walmart order context

Every ticket opens with the order, tracking, totals, and buyer history pulled live from the Walmart Marketplace API.

  • Real-time tracking lookup
  • Buyer history + risk flags
  • Carrier-aware ETAs

48-hour SLA timers

Walmart's 48-hour response window, surfaced per ticket. Late warnings fire before the deadline ever reaches your scorecard.

  • Per-ticket SLA countdown
  • Yellow at 25%, red at 10%
  • Email + Slack alerts

Seller Scorecard health

Order Defect Rate, On-Time Delivery, Valid Tracking Rate, and cancellation rate — pulled hourly and trended weekly so you see the slope, not just the snapshot.

  • Listing health monitoring
  • Pro Seller Badge tracking
  • 90-day trend lines

Returns & disputes workflows

Native workflows for Walmart returns and disputes — pre-filled responses, evidence prompts, and deadline tracking that keep claims from slipping.

  • Evidence-attached templates
  • Auto-escalation rules
  • Outcome dashboards

Draft mode or full autopilot. Your call.

Two AI modes. Per-ticket rules. Both included on every plan at no extra charge.

AI Draft

AI writes a tailored response using your tone, templates, and live Walmart order context. You review and hit send.

1
Walmart buyer sends a message
2
AI drafts the reply in ~1.2s using live order context
3
You review, tweak if needed, hit send
Best for high-stakes tickets, returns, and disputes.
FULLY AUTONOMOUS

AI Auto-Send

AI handles end-to-end: matches intent, checks order data, drafts and sends — within your rule guardrails. You get a daily digest.

1
Walmart buyer sends a message
2
AI matches your rules + buyer history
3
Reply is sent automatically. You sleep.
Best for tracking lookups, FAQ replies, and simple confirmations.
Both included on every plan at no extra charge. Switch modes per ticket type.

The old way is broken.

Other helpdesks charge per resolution and gate the good stuff. We don’t.

Response time
12–24 hours
1.2 seconds
AI drafts complete before your coffee finishes brewing.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Every AI feature included. No usage meters, no surprise bills.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Auto-send, sentiment, templates — unlocked from day one.

Live in 5 minutes. No developers needed.

Three steps from a backed-up inbox to a healthier Walmart account.

01

Connect Walmart

Connect the Walmart Marketplace API with your API credentials in about five minutes. No code, no engineers.

02

Set your rules

Choose AI tone, decide which ticket types Auto-Send, build templates. Approve, refine, or override — your call.

03

Sell more, worry less

Lunadesk clears routine tickets in seconds. You stay on top of your 48-hour response window and Seller Scorecard from one dashboard.

Always on
24/7 inbox triage. Sleep through the time zones.
Intelligent
AI that reads order context, tone, and SLA before it writes.
Conversational
Replies that sound like your team — not a template.
Reliable
Built on real marketplace APIs. Audited every release.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.

Walmart helpdesk · FAQ

Common questions from Walmart Marketplace sellers.

Yes. Lunadesk connects to your Walmart Marketplace account through the official Walmart Marketplace API using your API credentials — no code, no developers, about 5 minutes. Every buyer message, order, and return request lands in one queue.
Lunadesk

Your Walmart account deserves
mission control.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

Trusted by 300+ Flashpricer sellers SOC 2 Type II in flight Built on the Walmart Marketplace API