How Lunadesk answers Walmart buyers
- A buyer asks a question on your Walmart product page.
- Lunadesk receives it and the AI researches the product — specs, price, stock and similar items.
- The AI drafts an accurate, on-brand reply, ready for your team to send within your 48-hour Walmart SLA.
Built for Walmart sellers,
not generic support teams
Everything a Walmart Marketplace operator wants on day one — order-aware AI, real SLA timers, and Seller Scorecard monitoring in one dashboard.
One queue for Walmart
Every Walmart buyer message, order question, and return request in a single inbox. Sort by SLA, status, sentiment, or your own custom views.
- Walmart Marketplace API — connect in 5 min
- Auto-tagging by ticket type
- Group routing by channel
AI drafts & Luna missions
Luna drafts every reply in the background with live Walmart order context, so it is ready when you open the ticket. She learns from your edits, and missions take on the routine work — sending on their own only if you allow it.
- Drafts ready before you open
- Learns from your edits
- Missions with a cancellable send delay
Live Walmart order context
Every ticket opens with the order, tracking, totals, and buyer history pulled live from the Walmart Marketplace API.
- Real-time tracking lookup
- Buyer history + previous tickets
- Product card from each order line
48-hour SLA timers
Walmart's 48-hour response window, surfaced per ticket. The timer turns amber, then red, before the deadline — and the team is alerted the moment it breaches.
- Per-ticket SLA countdown
- Amber at 50% left, red at 20%
- Breach alerts in-app + Slack
Seller Scorecard health
The 11 metrics of your Walmart seller scorecard — on-time delivery, valid tracking, late shipments, cancellations, returns, negative feedback and more — re-read every 30 minutes over the last 30 days.
- 11 Walmart scorecard metrics
- Refreshed every 30 minutes
- Ask Luna about your account
Refunds & cancellations from the ticket
Issue a Walmart refund or cancel order lines without leaving the ticket — with a confirmation step, since Walmart notifies the buyer and it cannot be undone. Luna drafts the reply with the order in context.
- Walmart refunds from the ticket
- Cancel selected order lines
- Reply drafted with the order
Automatic drafts or Luna missions. Your call.
A draft on every ticket, included on every plan. Missions for the routine work you hand over.
AI Draft
AI writes a tailored response using your tone, templates, and live Walmart order context. You review and hit send.
Luna missions
Give Luna a task to run on a schedule or when an event happens. By default she drafts the reply for your team. Switch on auto-send and she sends it herself, after a delay your team can cancel.
The old way is broken.
Other helpdesks charge per resolution and gate the good stuff. We don’t.
Live in 5 minutes. No developers needed.
Three steps from a backed-up inbox to a healthier Walmart account.
Connect Walmart
Connect the Walmart Marketplace API with your API credentials in about five minutes. No code, no engineers.
Set your rules
Choose the AI tone, build templates, and set up Luna missions for routine ticket types. Approve, refine, or override — your call.
Sell more, worry less
Drafts are waiting when you open each ticket. You stay on top of your 48-hour response window and Seller Scorecard from one dashboard.
Walmart helpdesk · FAQ
Common questions from Walmart Marketplace sellers.
