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SLA COUNTDOWN TIMERS

Never miss a
marketplace deadline

Amazon's 24-hour rule, Walmart's 48-hour rule, Shopify default — surfaced per ticket, with warnings that fire before policy does.

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Late responses cost you metrics, not just goodwill. Lunadesk tracks each marketplace’s response window per ticket and warns you while there’s still time to act.

Per-marketplace logic

Each channel's real SLA, applied automatically to the right tickets.

Early warnings

Yellow at 25% remaining, red at 10% — before the deadline, not after.

Email + Slack alerts

Escalations reach the team where they already work.

Always on
24/7 inbox triage. Sleep through the time zones.
Intelligent
AI that reads order context, tone, and SLA before it writes.
Conversational
Replies that sound like your team — not a template.
Reliable
Built on real marketplace APIs. Audited every release.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.
Lunadesk

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mission control.

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Trusted by 300+ Flashpricer sellers SOC 2 Type II in flight Amazon SPN approved