Phone calls,
right inside the ticket
Available on request: answer and place calls from the browser or the iOS app. Every call lands on the customer’s ticket; with live transcription on, it comes with a transcript and an AI summary, and Luna helps while you talk.
Phone lives in the same inbox as email and live chat. Lunadesk provides the line, so there is no telephony account to set up. Calls are billed by the minute on your invoice, with a monthly cap per line, and transcripts, summaries and Luna’s help during calls use your Luna Bot credits. Phone is available on request: contact us and we turn it on for your workspace.
Your own US number
Choose a local US number by area code inside Lunadesk. Inbound and outbound calls, with no carrier contract and no extra account.
Browser and iPhone
Answer from the browser with mute and keypad, or from the iOS app with native iPhone calling. Recent calls and contacts are one tap away.
Rings the right people
Each line rings the whole team or one group, within its business hours. Only available agents ring; otherwise the caller reaches voicemail.
Voicemail on the ticket
Set a greeting per line. Every voicemail is transcribed and saved on the customer’s ticket, ready for a reply.
Luna during the call
A briefing on the caller when you pick up and lookups in the background; with live transcription on, suggestions as the customer talks. Plus a chat with Luna your colleagues can read on the ticket.
Transcript and summary
Turn on live transcription (English) and each call gets a transcript and an AI summary on its ticket. Recording is always announced to the caller.
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