Lunadesk · AI Powered Helpdesk
Sign in (opens app.lunadesk.ai)Start free trial (opens app.lunadesk.ai)
FOR MARKETPLACE SELLERS

Mission control for
Amazon & Walmart sellers

Amazon, Walmart, email and live chat in one inbox. Luna drafts every reply before you open the ticket, with the order already on screen. From $39/month.

Start free trial (opens app.lunadesk.ai)See pricing
5-minute setup $0 due today Cancel in 1 click
LIVE PRODUCT

One inbox. Every channel.

Watch a real buyer message flow through Lunadesk — from triage to an AI draft that is ready before you open the ticket.

Lunadesklunadesk.ai
Inbox
All23
Refunds3
A-to-z1
Feedback7
Account Health
On-time delivery98.4%
Late Ship0.9%
Cancel1.2%
Listings
Active847
Suppressed2
Sarah K. · Where is my order?
Amazon·SLA 23h remaining
● Open
SK
Sarah K. · 2m ago
Hi! I placed an order 3 days ago and haven't received any updates. The estimated delivery was supposed to be today. Could you check on the status please? Thanks!
AI Draft · ready on open
Hi Sarah — thanks for reaching out! I checked your order #112-3847562-9384726. Your Premium Wireless Earbuds shipped via UPS on May 11 and are out for delivery — estimated arrival May 14 by 8pm. Tracking: 1Z999AA10123456784. Let me know if anything else comes up. — Lunadesk Support
Type a reply or press ⌘K for AI…
Order Details
Order ID
112-3847562-9384726
Premium Wireless Earbuds
Black · Qty 1
Order Total$84.99
CarrierUPS
Tracking1Z999AA10…
StatusOut for delivery
ETAMay 14, 8pm
✓ NO PREVIOUS TICKETS
Buyer history: 12 orders, 0 returns, 5★ rating.
Lunadesklunadesk.ai
● Live
SK
Where is my order? It was supposed to arrive today.
⚡ AI draft ready
Hi Sarah! Your order shipped via UPS on May 11 — out for delivery today by 8pm. Tracking: 1Z999AA10…
300+
Marketplace sellers
in the Flashpricer family
10
Live integrations
Stripe · Slack · Trello · ShipStation…
4
Channels live today
Amazon · Walmart · Email · Live chat
$0
Extra for AI
automatic AI, every plan

The old way is broken.

Other helpdesks charge per resolution and gate the good stuff. We don’t.

Response time
12–24 hours
Drafted on arrival
Luna writes the draft the moment the message lands — it is waiting when you open the ticket.
AI cost per resolution
eDesk: $0.99 / resolution
Gorgias: $0.90–$1.00 + double-bills
Lunadesk: $0 extra
Drafts, triage and spam detection never use credits. Luna Bot comes with credits included on every plan.
Feature gating
eDesk: locks at $149 / agent
All features, every plan
Luna Bot, missions, integrations, templates — unlocked from day one.

Live in 5 minutes. No developers needed.

Three steps from “heard about Lunadesk” to a healthier seller account.

01

Connect

Connect Amazon and Walmart through their official APIs, add your email and live chat — or bring your eDesk or Zendesk history with you.

02

Set your rules

Set your brand voice, sign-off and business rules. Luna learns from every edit you make — and asks when she is not sure. Approve, refine, or override — your call.

03

Sell more, worry less

Every reply is drafted before you open the ticket, robot notifications close themselves, and Luna flags what needs your attention. You stay on top of SLA and account health from one dashboard.

Selling on Walmart?Walmart Marketplace helpdesk

How Lunadesk stacks up

eDesk charges $0.99 per AI resolution. Gorgias charges $0.90–$1.00. Lunadesk includes AI drafting on every plan, unmetered, from $39/month.

Competitor pricing verified May 2026.

Lunadesk vs eDesk

AI included, not metered.

eDesk charges $0.99 per AI resolution and gates marketplaces by tier. Lunadesk includes everything on every plan — and imports your eDesk tickets in one click.

eDesk$0.99 / resolution
LunadeskAI included
Lunadesk vs Gorgias

Marketplace-native, no add-ons.

Gorgias is Shopify-first — Amazon and Walmart require ChannelReply at $39–$500/mo. Lunadesk connects Amazon and Walmart natively, with no add-on.

Gorgias+ ChannelReply add-on
LunadeskNative marketplaces

Marketplace sellers · FAQ

Common questions from Amazon and Walmart sellers running support on Lunadesk.

Will this risk my Amazon account?
Lunadesk is an approved app in Amazon’s Service Provider Network (SPN), and it never sends unsolicited messages. It uses Amazon Buyer-Seller Messaging through the Amazon Selling Partner API exactly as Amazon prescribes, and tracks Amazon’s 24-hour response window on every ticket. Replies go out only when your team sends them, or when a mission you enabled does so after a delay your team can cancel.
Can I import my tickets from eDesk or Zendesk?
Yes. Lunadesk imports your history in one click from eDesk — tickets, contacts, and the marketplace orders behind those tickets — and from Zendesk, including your help center articles. The import keeps the original dates, skips anything already imported, and shows what it is doing while it runs, so you can switch helpdesks without losing your history.
How do Amazon SLA timers work?
Every Amazon ticket opens with a live countdown to Amazon’s 24-hour response window. The timer turns amber at 50% of the time left and red at 20%, and the assignee (or the whole team when the ticket is unassigned) is alerted in Lunadesk and in Slack the moment a ticket breaches. The window restarts on each new buyer message and is met by your reply.
Always on
24/7 inbox triage. Sleep through the time zones.
Intelligent
AI that reads order context, tone, and SLA before it writes.
Conversational
Replies that sound like your team — not a template.
Reliable
Built on official marketplace APIs. Attachments scanned for malware.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.
Lunadesk

Your seller account deserves
mission control.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

Trusted by 300+ Flashpricer sellers Attachments scanned for malware Amazon SPN approved